Careers

The company is experiencing rapid growth and seeks to continue to grow our market-leading position. Accordingly, we are looking for the best individual that can share this vision and develop within the company. 

Your responsibilities will include, although are not limited to:

• End-to-end customer service management; inquiries via phone & email 
• Admin support to your internal team
• Administer all customer service inquiries in a timely manner, this includes emails, calls, and occasional in-office customer assistance

Are you highly organised, people focused and interested in joining a dynamic team?

To be considered for this role, you will need to have:

• Excellent telephone manner and strong written and verbal communication skills
• Ability to work autonomously, take instructions and learn quickly
• Skills and experience to manage customer complaints to a positive resolution in a timely manner
• Ability to take initiative
• Intermediate knowledge of Microsoft Office Applications

Benefits & Culture

• Be a part of our rapidly growing team, with endless opportunities for success
• Amazing incentives program
• Open office environment & driven team

This role provides great insight and exposure into the property industry. If you are passionate about property, this is the best way to kick-start your career! 

About the role

You will be working alongside a high-performing team, supported by dedicated administration, facilities & finance teams – allowing you to effectively focus on relationship management with your clients.

Client Relationship Management 

• Develop and maintain strong customer relationships. 
• Deliver existing services to the customer’s satisfaction, ensuring they are aware of all value provided. 
• Own and resolve issues and escalations from a customer or internal teams. 
• Develop an understanding of the customer’s strategy and objectives and business problems/drivers for change. 
• Own and manage escalations and complaints from customers. 
• Own action plans arising from major customer issues or satisfaction surveys

Service Delivery through Contract Management

• Lead the delivery of the service in accordance with contracted service levels and other contractual obligations that may be in place, including delivery and financial risk management. 

Financial Management 

• Ensure budgets are accurate & client’s have access to financial reports & data

Portfolio Growth 

Support the Sales team to increase your portfolio size by recognising or creating growth opportunities. 

Skills & Experience

• Experience handling difficult & complex situations
• Excellent communication & relationship building skills
• Attention to detail & ability to work under pressure 
• Excellent organisational skills
• Solid communicator with the ability to create strong third party relationships
• Superior problem-solving skills with the ability to manage multiple stakeholders

Benefits & Culture

• Be a part of our rapidly growing team, with endless opportunities for success
• Pandemic proof role
• Amazing incentives program
• Established company values & strong purpose
• Open office environment & supportive team

We offer an exciting opportunity for a driven & passionate finance representative to join our team. If successful, you will form an integral part of our finance department, responsible for end-end management of accounts for a portfolio of owners corporations. 

The successful candidate will be confident in liaising with clients & have the ability to build trusting relationships. You will have a business improvement focus & be skilled in the use of the latest technology. 

We are looking for Bookkeepers & Accounting professionals with at least a Certificate IV in Bookkeeping/Accounting. It would be preferred if you hold a Diploma or Degree qualification. 

Ideally, you will have at least two years of hands-on experience, however, the position is also open to fresh graduates with the right attitude & willingness to learn about our industry.  
 
To learn more about this awesome role or to apply, fill out our form below and our Talent Management Specialists can send over a complete Position Description! 

As an Owners Corporation Manager, you will form an integral part of our Owner Corporation Management team, managing a portfolio of clients & overseeing the way in which the properties in your portfolio function. 

Ultimately, we’re after someone who has a high expectation for their own success and achievements, always thinking ‘we can do this better’ and being self-driven to improve. 

This opening is specifically for experienced account and relationship managers (2+ years in Account Management role) with the below skills:  

• Experience handling difficult and complex situations.
• Excellent communication and relationship skills.
• Attention to details and ability to work under pressure and to short deadlines.
• Thrives in a fast-paced office environment.
• Amazing organisational skills.

To learn more about this awesome role or to apply, fill out our form below and our Talent Management Specialists can send over a complete Position Description! 

Are you a people’s person? Do you relish the challenge of working with multiple stakeholders to drive optimum outcomes for all? Strata management might just be for you! 

As our portfolio grows, so does our need to find everyday people who bring an abundance of energy, creative problem-solving abilities, awesome time-management skills and a can-do attitude to the table. 

If you consider yourself a champion of organisation, if you specialise in collaboration and co-creation, then Strata Plan wants to hear from you. 

So even if you don’t see a role that fits you exactly, as long as you align with our goals an values, we want you! To discuss potential collaboration, or be included in our talent pool, fill out our form below!